[Resolved] Meru Cab Company — No car available for advance booking

dev341992

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

[protected][protected]HORRIBLE BOOKING[protected][protected][protected][protected][protected] I have booked a advance booking for gennie cab for 7:45 Pm 14 Dexc 2014 from Airport to Akshay Nagar. I booked this cab around 12 in noon. Ref no is 32889580. I got a confirmation message that your cab has been booked and cab details will be shared before 20 mins. I was much relaxed that ok Cab has been booked no tension. But when I landed at airport and seeking for my taxi. There were no taxi out there. When I called customer care they are saying that your cab has been cancelled because no cabs is available in your pick up area. What the ?????. Who will tell me this thing that my cab is cancelled ??? I was waiting for your cab and and at the last moment you are saying that cab has cancelled and also you dont bother to inform me .I made a advance booking and Its your responsibility to makesure that cab should be available in my pick area. If you cant do so then please remove advance booking system from your services . You dont know how much difficulty I have to face because of your this . Its really very very very very disappointing for customer. Please stop your advance booking system and stop fooling customer .. I have to spend 1000 rs for making alternative arrangement .

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Kapinavp, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru