[Resolved] Meru Cab Company — OVERCHARGED

india.selvakumar

from Mumbai, Maharashtra

Address:

Vadodara, Gujarat

I have booked a cab for my colleagues through Meru mobile app. As per my booking, the charges for that trip is 2600 Rupees. But they have charged 3921 Rupees. They have overcharged 1321 Rupees. When I made calls for more than 150 times, their customer care representatives were cheated me and not given me any proper responses for my calls. Even they are not responding for the emails also. They have sent email that they have collected overcharge due to the error in the meter and they have given me the discount code to utilize at my next booking as their token of apology. But I was demanding to payback the overcharged amount to my bank account but no one is responding properly. My Booking ID: 32256225 Booking : From Vadodara Taj Hotel to Vadodara Taj Hotel (Outstation One Day Package) They are not at all responding for the phone calls. They are not at all responding for the e-mails after booking. Their customer care is working only for Booking cabs (Pre-Usage and they are not for Post-Usage).

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Complaint marked as Resolved

Jan 08, 2015

Updated by india.selvakumar I have booked a cab for my colleagues through Meru mobile app. As per my booking, the charges for that trip is 2600 Rupees. But they have charged 3921 Rupees. They have overcharged 1321 Rupees. When I made calls for more than 150 times, their customer care representatives were cheated me and not given me any proper responses for my calls. Even they are not responding for the emails also. They have sent email that they have collected overcharge due to the error in the meter and they have given me the discount code to utilize at my next booking as their token of apology. But I was demanding to payback the overcharged amount to my bank account but no one is responding properly. My Booking ID: 32256225 Booking : From Vadodara Taj Hotel to Vadodara Taj Hotel (Outstation One Day Package) They are not at all responding for the phone calls. They are not at all responding for the e-mails after booking. Their customer care is working only for Booking cabs (Pre-Usage and they are not for Post-Usage).

Meru has agreed that they have overcharged me due to meter failure. But they are not responding for refunding the overcharged amount...

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Selva Kumar, We can imagine how distressing this must have been! We'll surely action this up on priority with the concerned team, take corrective measure and reach out soon. Warm Regards, Team Meru

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Comments

india.selvakumar

from Mumbai, Maharashtra

U people are good enough on giving commitments. But nothing will happen. I was asking your team to deposit the over charged amount to Meru Wallet. This also not done as on today.
Worst experience.