[Resolved]  Meru Cab Company — Rude and horrible customer service

Address:

Gurgaon, Haryana

I took a Cab from the Domestic Terminal at Delhi to Udyog Vihar in April. For this, I had requested a bill to be mailed to my email ID. Despite calling their customer service atleast 10 times, and Promised that I will receive it in 2 working days, It has been almost a few months that I have been waiting. Their Customer Service Reps are totally useless, with no ability to help. They are only interested if I want to book a cab. I asked to speak with a senior supervisor, and the telecaller "Pooja"(Called at 15.20 hours Tuesday, 22 July 2014), put me on hold for almost 20 minutes until I had to cut the call. I am wondering if Meru Cabs can't send me a simple bill via email, how they manage to route their taxis in time. I think ANY cab service is better than this. In addition to stinking cars, which never seem to be washed, they also can't manage basic service levels. I'm thanking my stars for services such as UBER or even other radio taxi services in Delhi. This atleast gives me the option to switch and ensure that I make everyone I know spread the word about "The Horrible Meru Cab Service" and go for the other BETTER Cab service.