[Resolved] Meru Cab Company — The Meru driver left without saying anything | |||
I have never had a problem with Meru until now. I booked a cab to go to my sister's place. The cab arrived on time. But it took us 20 minutes to lock up the house and come down. We looked all over and found no cab. I called the driver, but he wouldn't pick up the call. I called Meru up to complain, and they said that it was their policy to make drivers wait no more than 15 minutes. I asked them why the driver hadn't called me to tell me he was leaving, but they had no logical reply. I even wrote to them to complain, but there has been no reply. Looks like now they are successful, Meru has forgotten that it was their professionalism that made them successful to begin. I am never using a Meru cab again. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi Srinivasan, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064
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