Meru Cab — Horrible service

Address:	New Delhi, Delhi, 110051
Website:	www.merucabs.com

I am writing this letter in regards to the horrible service provided by Meru Cab.
I booked a Cab one day advanced on 22nd June 2016 for my parents for pick up at Taj Gateway Resort Damdama Lake Gurgaon. They assured the booking for next day for 1:00pm.and as their policy 20 min prior information will b provided. We were very ok with that. But first of all I did not receive any msg 20 mins prior, infact I called on customer care for that. Even after that no msg came only driver called me, just to reassure myself I called Meru once more time to confirm the dirver name on the very moment at 1.00pm (the time of pickup) they denied that pickup is not possible no driver is available. Driver denied me even and then I ask the customer care to put me to the senior customer support. They transferred the call to (MS. SHAGUFTA, Floor in-charge) even she denied. I kept on requesting even I fought but she denied by saying find some alternative. I was all helpless at that point and shocked that my parents are waiting their how they will be back now. They were all alone there. How this big brand Meru could be so harsh and rude that they can leave people like this in such a big Trouble. My parents got really in trouble.
Apart from that I called driver that keep this Meru apart you help me out I will give you double money you please go and pickup my parents but he was so dam greedy that he asked not only double he asked 10 times more money. His name is ( JITENDER KUMAR, Cell: [protected] )
This can happen with anyone. I don’t want more people or parents like mine who are dependent on us suffer so much.
I want you to take some action.
Waiting for your acknowledgement