[Resolved] Meru Cabs — Complaint pending for over 2 months

sandeepsingh5988

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi, I am located in Hyderabad (AP). I booked a meru genie cab from raheja mindspace to gopananpally in the first week of february 2015 through mobile app using a discount coupon code of 200 or 150 INR. When i checked the status of cab there, i found that trip was already started by driver without picking me up. When i informed meru call center about this, i was sent a meru cab for which i ended up paying around 350 INR and was already late for my destination. I raised this concern with meru and was told that their customer relations team will contact me, for which i have been waiting for over 2 months. every time i talk to their supervisors in their call centers & they promise me to get my complaint resolved. but i have been befooled by them everytime.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Meru Cabs customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2015

Meru Cabs Customer Care's response Hi Sandeep, This is completely unacceptable and definitely not what we stand for. We truly regret the trouble you had to go through. Please share your Booking ID along with other details at [protected]@merucabs.com We assure you we’ll promptly carry out an investigation and get back to you. Warm Regards, Team Meru