[Resolved] Meru Cabs — Driver overcharging, deceit customer care executive, bill not generated after journey

 
1 Review
Pune, Pune District, Maharashtra, India
 Shalini4289
Bill was not generated after completion of journey in App. No email sent either. On calling customer care after hanging for 20 minutes says customer went away with out paying when my parents paid due bill Rs.180. Driver was trying to overcharge Rs. 420. The faulty app, customer care service and harassment of customer when my senior citizen parents had a train to catch . I booked a cab and this is what meru the great gave us as a service. Very pathetic indeed
Booking id[protected]
Date of journey - 05 Feb 2016
Cab no- MH14CX7567
Complaint marked as Resolved 

Complaint Status


[Feb 05, 2016] Meru Cabs customer support has been notified about the posted complaint.
Verified Support
Meru Cabs Customer Care's response, Feb 12, 2016
Hi Shalini We deeply regret the inconvenience. Please share your Booking Id at [email protected] We’ll take this up and reach out soon. Warm Regards, Team Meru
Verified Support
Meru Cabs Customer Care's response, Feb 12, 2016
Sorry, Shalini. we just missed out your Booking ID here. We've passed your feedback along to the concerned team who have started investigating this. Please bear us till we resolve this for you. Regards, Team Meru
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    Meru Cabs - Driver overcharging, deceit customer care executive, bill not generated after journey