[Resolved] Meru Cabs — Driver overcharging, deceit customer care executive, bill not generated after journey

Shalini4289

from Mumbai, Maharashtra

Address:	Pune, Maharashtra, 411027
Website:	www.merucabs.com/fares

Bill was not generated after completion of journey in App. No email sent either. On calling customer care after hanging for 20 minutes says customer went away with out paying when my parents paid due bill Rs.180. Driver was trying to overcharge Rs. 420. The faulty app, customer care service and harassment of customer when my senior citizen parents had a train to catch . I booked a cab and this is what meru the great gave us as a service. Very pathetic indeed
Booking id[protected]
Date of journey - 05 Feb 2016
Cab no- MH14CX7567

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Complaint marked as Resolved

Meru Cabs customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2016

Meru Cabs Customer Care's response Hi Shalini We deeply regret the inconvenience. Please share your Booking Id at [protected]@merucabs.com We’ll take this up and reach out soon. Warm Regards, Team Meru

Verified Support

Feb 12, 2016

Meru Cabs Customer Care's response Sorry, Shalini. we just missed out your Booking ID here. We've passed your feedback along to the concerned team who have started investigating this. Please bear us till we resolve this for you. Regards, Team Meru