[Resolved] Meru Cabs — Driver threatened customer, took through long and isolated route

Gaurava Gupta

from Vijayawada, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh

In Hyderabad city I booked Meru cab no. AP28VA1457 for a journey from Erra Gadda to Shamshabad Airport with
Ref. No. 26434210. Cab was booked for my elderly uncle who had come from Tirupati and had to catch 8:00pm flight for Saudi. Since the cab was called at 3:00pm, we had 5hr. window to safely reach airport. People who know Hyderabad roads would know that this is a 1hr. 36km journey which goes via Erra Gadda – S R Nagar –
Ameerpet – Punjagutta – Nagarjuna Circle – Masab Tank – Mehndipatnam – PVNR Expressway – Shamshabad Airpot. I had given a chit to my uncle explaining the route.

Upon reaching the airport my uncle called me to tell his ordeal. After sitting in cab, driver asked him which route he should take to drop him airport (Why cab driver would ask passenger of routes?). My uncle explained him the route which I had given him on chit. After some time when he noticed road-sign boards as Gachibowli he
questioned driver that this name does not appear in the route list and where is he taking him. Driver gave him an excuse that the other route was busy due to metro work so he is taking through new and shorter route. By the time this argument was going-on, car was on the secluded ORR stretch. Here the driver pulled car on a side and told my uncle he better keep quiet or he will dump him with his luggage. My elderly uncle was no match to the rowdy driver. For his life’s safety and that of his luggage he kept quite till he reached airport. This route was 47.5km long, a 11.5km more than normal route and goes via deserted outskirts of the city.

Since yesterday I have been trying to call Meru no. 44224422 but nobody picks call when you press #4 for
feedback. My mail to [protected]@merucabs.com remains unanswered. Even my attempts to connect today on the phone were in vein since nobody picks call on feedback option. Even waiting time on booking option was 7 minutes and by the 5th minute call drops.

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Complaint marked as Resolved

May 21, 2014

Updated by Gaurava Gupta Received call from Meru and they told that action has been taken against the driver.
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Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Gaurava, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru