[Resolved] Meru Cabs — false booking

Prabh

from Noida, Uttar Pradesh

Address:

Bangalore, Karnataka

The Service of meru Cab is pathetic, simply worst.within 2 months I booked Meru Cab for 2 times through website 1 day before and not for a single time i got the cab. All the times they took the booking and told it's confirmed and before 20 minutes i got the confirmation message also with cab number and driver details and then after 5 minutes I got a call saying that they have cancel the cab due to unavailability of cabs. The reason I know, I booked the cab for shorter distance (near 12 km), by that time if they got booking for airport they will immediately provide the cab so that they can earn more. For the first request Meru tried to arrange for alternate cab and asked for 20 min time, I waited for 1 hours and again I called them they said that they will not be able to provide pick up. Simply I can say Meru cab is bad, worse and worst. Go for auto...even they charge illogically then also u will get anytime. Reference No: 26742614

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Prabh, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru