[Resolved] Meru Cabs — Have not provided the bill

kiranmaiwv

Address:

Bangalore, Karnataka

I have used meru cab almost 20 days back to airport. The driver did not give the bill telling that the machine was not working. I have used the cab for official purpose and need to claim it back. Its been more than two weeks and i am calling meru cabs repeatedly everyday. They are so negligent even to send one bill.EVeryday they have an excuse to send a bill.. Worst ever cabs...

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Kiran, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru

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Comments

snav_80

I had boarded a Meru cab on 4th of july 2014 from Bangalore Interntional Airport to Banashankari 3rd stage.The pick up time in the Airport was at 10.30 PM and the drop time was 11.40 PM.The bill amount being 853.50 Rs.The cab number was KA536260.I did not get the bill due to some techincal issues with the printer in cab.So i requested for the bill for customer care at 6.40 AM the next day.Today is 17th July but i did not get the bill till now.Is this the way you people provide the services to your customers? I am really feeling bad with the services of Meru.

Regards,
Naveen