[Resolved] Meru Cabs — Mental Harassment and Agony because of Meru Cabs
I
itabhijitb
from Bengaluru, Karnataka
Address:
Kolkata, West Bengal
Today I had booked a Kolkata meru cab service(Booking number[protected] from Behala to Howrah as I had a scheduled train at 12:40 PM. I booked it way ahead for 9:45 AM pickup. Generally they send the details of the driver 15 mins prior to boarding. When I did not receive a response, I called the the service provider in their customer care at 9:40 when they informed me that the cab would be delayed by 15 mins. At 10:10 when I called they said that the cab was cancelled. Thereby I had to book a different Cab from Ola and that caused a major harassment. I was travelling with my father in law and sister in law with 3 kids, of them one of Autistic. My sister in law missed the train and finally I had to stop through an emergency stop. Police logged a complain against me and we somehow managed to not un-boarding the train and visit the police station. I am on the train now, and the police noted down our berth numbers and have told that we have to pay a hefty fine.
I would like to sue Meru for the mental agony, harassment.
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Complaint marked as Resolved
Meru Cabs customer support has been notified about the posted complaint.
Verified Support
May 16, 2015
Meru Cabs Customer Care's response Hi Madhubanti,
Allow us some time to check and get back.
Warm Regards,
Team Meru
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