[Resolved] Meru Cabs — No cab and no cab driver details even after getting booking confirmation

Ann Malayil

Address:

Bangalore, Karnataka

Worst customer service. The cab guy was a no show. I asked for a cab at 9pm cause I had to catch a bus from Madiwala at 10.15. The sms with driver details comes at 10.10. So much for professionalism. From 8.45 to 9.15 I called customer service twice to find out about the cab. They first told me 10 mins later it would arrive and then they tell me 45 mins more. I would have missed my bus if I trusted these guys. I finally had to take an auto to get to the bus stop. Even though I did not cancel the cab with Meru though I chose to take the auto, never once did I get a call from either the driver or the customer service to find out where my house is or whether i need to be picked up or not. Whats the use of having a fancy cab service with so much technology and charging so much money if you cant even bother to call up and let your customer know that there is no cab.

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Ann, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru