[Resolved]  Meru Cabs — Non-Receipt of Invoice & Overcharging (But this time I was not cheated by you)

Address:

Mumbai City, Maharashtra

In just 12 days another case happened today with me... Amount was not deducted from Wallet... even driver was not aware of the same and (Cab No: MH48F1260 Driver RajeshSoni). When I came to know about the same I've informed Team Meru about this incident... here I'm calling from my side to pay the amount and asking to deduct the same and to Provide me Invoice... Some interesting things came out during my talks with Ms Sharda on[protected]: 1) When you book through APP you need to pay 30Rs as Convenience Charge... (In last 2 years i've never seen such charges in my any trip invoice which i've gone through just now except 80Rs at Airport ) 2) Travelled KM is 49 and I should pay 877Rs (No waiting charges / No pick time charges as booked at 15:58Hrs) Then my query was today morning I've travelled on the same route with 52.6 Kms and amount was 870 Rs with following break up: Fare Rs. 773.40 Discount Rs. 0.00 Net fare Rs. 773.40 Rs. Convenience charge Rs. 0.00 Surcharges Rs. 50.00 Total amount Rs. 823.00 Service Tax* Rs. 46.11 Toll Charges reimbursed** Rs. 0.00 Total amount payable Rs. 870.00 - Then I asked again now tell me the final amount to pay ...then Ms Sharda agreed on 820 Rs payable amount to Driver. - Why this amount can not be deducted from the Wallet?? And funny thing is that driver wants this amount at dropped location... STOP MAKING FOOL TO CUSTOMERS THIS IS NOT HAPPENING FOR THE FIRST TIME. Being a genuine person I am calling from my side that amount is not deducted and I am being interrogated and why this amount was not paid...???? When nothing worked on me from Meru side...then Extra Amount to pay???? How irresponsible behaviour and treatment from your side given to your LOYAL customer????????????/ I need following: - Proper Invoice (then only Service tax and other taxes applicable) - In Lieu of Invoice I will deduct *service tax on metered fare @ 5.6% and on other charges @ 14% and inform Tax department about non-receipt of Invoice against service rendered.