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Booking Id: 37687061
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Booking Id: 37687061
Apr 4th - I have Rs. 300/- in my wallet before starting the ride. The ride costed me around Rs. 473/- and to my surprise, Meru sent me a message stating that the transaction was unsuccessful because of insufficient balance. I called the customer care and they have asked me to use pay now option under the payment options in the mobile app to pay Rs. 473/- while I'm in the car as I don't have sufficient cash at that time and the same amount has been cut from my credit card. But the chauffeur called a number and it seems they are unaware of this thing and asked me to pay Rs. 473/-in cash and my online payment would be refunded in 12 hours. But it hasn't. I called their customer care for 12 times in the first 2 days and they keep disconnecting my phone after speaking 10-15 min. I have wasted around 150 rupees on calls itself till then.
Apr 11th - I have been assured thrice already by their customer support representatives that I will receive a call back within 24 hra everytime I call them. But, Meru is so awesome it doesn't call me. I have called around 20 times by now and have wasted more than 250 rupees on the same. Kudos to Meru cabs for your service. Fantastic!
They have the worst cab service, worst customer care - simply said, a mind-numbing worst cab service provider MERU
Apr 4th - I have Rs. 300/- in my wallet before starting the ride. The ride costed me around Rs. 473/- and to my surprise, Meru sent me a message stating that the transaction was unsuccessful because of insufficient balance. I called the customer care and they have asked me to use pay now option under the payment options in the mobile app to pay Rs. 473/- while I'm in the car as I don't have sufficient cash at that time and the same amount has been cut from my credit card. But the chauffeur called a number and it seems they are unaware of this thing and asked me to pay Rs. 473/-in cash and my online payment would be refunded in 12 hours. But it hasn't. I called their customer care for 12 times in the first 2 days and they keep disconnecting my phone after speaking 10-15 min. I have wasted around 150 rupees on calls itself till then.
Apr 11th - I have been assured thrice already by their customer support representatives that I will receive a call back within 24 hra everytime I call them. But, Meru is so awesome it doesn't call me. I have called around 20 times by now and have wasted more than 250 rupees on the same. Kudos to Meru cabs for your service. Fantastic!
They have the worst cab service, worst customer care - simply said, a mind-numbing worst cab service provider MERU
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+91 22 4052 0100
128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064
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