[Resolved] Meru Cabs — Overcharging | |||||
Today morning, i.e. on 22nd Nov. 2015 my friend (who cannot speak hindi well) arrived at Delhi Airport terminal 3 and took a Meru Cab from the Arrival to Mahipalpur at around 11:00 am. The total journey came to about 12 kms for which the driver charged Rs. 380/-!! Really did that driver think that the customer is a fool. The maximum distance between the pick up and destination (Hotel Waves, NH-8, Mahipalpur) is less than 10 kms, the driver simply took advantage. Even if it is 12 kms and after the airport charge of Rs. 110, Rs. 380 is still gross overcharging . On top of that the driver was really impolite and rude to my friend who due to his language handicap was not able to communicate properly. Considering my blind faith on your customer services I suggested my friend to book your cab instead of the other cab services at the airport. But your driver cheated my friend and I feel really embarrassed to have suggested Meru Cabs. Was this information helpful? | |||||
Complaint marked as Resolved
Meru Cabs customer support has been notified about the posted complaint. Verified Support Nov 23, 2015 Meru Cabs Customer Care's response Hi Paromitaray,
Sorry for the inconvenience. Please share the Booking ID along with other details at [protected]@merucabs.com We'll check this up and reach out soon.
Regards,
Team Meru
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