[Resolved]  Meru Cabs — Pathetic service. Such a shame!

Address:	Mumbai City, Maharashtra
Website:	www.merucabs.com

This is in reference to booking id: 49575801. I ordered a cab for my elderly parents who were accompanying a heart patient. I called them during the pick up time on [protected] to ask if the cab has arrived or not. They made me hold on the phone and called up the driver. I get a response from their executive that the drive isn't picking up our call. (Driver name: mohd akram mh01ja9735). I told them the scenario that this is a hospital pick up. They said that they'll immediately arrange another cab. After whole 15 mins no call or no cab turned up and the patient was left standing on the road. A heart patient. When called up their executive moin apologizd and told me due to non availability of the cabs, the cabs are coming from far who it will take a good half an hr. I was like wtf. When spoken to their supervisor she said that the cabs were available. There is no communication within them selves and eventually i had to cancel their cabs. These guys cannot be trusted for hospital pickups. No wonder why uber and ola are famous. These guys are a sham! I hope mr. Siddharth pahwa is seeing this sham! Bloody non sense