[Resolved]  Meru Cabs — Pathetic services leading to various losses

Address:

110064

Dear Sir,

I am writing to put you on legal Notice that I have suffered financial loss and mental harassment and business loss due to negligence to your company.

I have booked the car on 7th April, 2016 for 6.00 am on 8th April from my residence ( Pratap Nagar, Jail Road, opp Tihar Jail ) to Delhi Airport. I got call at 5, 20 am from a driver from Noida saying that I cannot come to my address at west delhi and he has already informed your customer care. then I got again call from some driver at 5.45am from Dwarka again very far from place and will take minimum 20-25 minutes which is too late for me.


Therefore, I could not reach on time Airport and missed my flight. As I was supposed to reach Chennai Court in legal matter, I booked instantly another flight ticket at 13000/- and went to Chennai. Since I reached late, I missed the important hearing in court matter and penalized by court for non appearance.

I lodged complaint with your customercare but till date have not heard reply from your side. It is very pathetic that your company has not bothered to revert.

The matter does not end here. I have to travel again hence I again made booking for MERU on 10.05.2016 night for next date services from my residence to Airport at morning 6.20am. this time I have explained customer care executive to note my address properly so that no such incidence again happen as happened on 8th April, 2016.

Again same thing happened, got driver’s number at 6.20 am. When I dialed his number, driver told me that he is in Noida and he already informed MERU that he cannot take this ride. When I approached again customercare that what happened to my booking, they said they are helpless and cannot arrange the taxi for airport and sent me message for non availability of vehicle and they are sorry for that.
Again, due to callousness of MERU I got to miss this flight, but this time I arranged / requested private taxi driver to drop me at Airport, for which I paid double charges.

Now I am forced to take legal action against MERU in consumer court for the mental harassment, physical harassment, financial loss and even losing my job because of non appearance in the court matter.

I need explanation within one week, otherwise I will compel to take legal action.
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