[Resolved]  Meru Cabs — Taxi pick-up delay

Address:

Bangalore, Karnataka, 560084

Dear Sir Madam, Pls note I faced a loss of Rs: 8000, due to Meru accepted booking for 6.30 PM and picked up me at 7.05 PM with inexperienced driver caused me to miss the flight, below are the detailed information of my complaint, - My Meru booking Ref:[protected] Nov 2015 at 5.49 Pm) - Booking accepted for requested time 6.30 PM at pick-up location Lingarajapuram banglore, - Recvd drvr details with cell no [protected], - No [protected] was not reachable, - Chauffeur called me from diff no [protected] at 6.10 PM mentioned he is at Bangalore MG road and will reach location at 6.30, I also gave him direction and advised to use the map on the pick up location given in booking to reach easily, after repeated ph calls, not answered (may be driving), Chafffeur picked the calls and reached location at 7.05 PM, in between I also followed up with Meru customer care to give alternate cab and to check the Chafffeur status, - I was disappointed with late pick-up, and to see the immature Chauffeur that should be around just 18 yrs old, and further disappointed with his inexperienced improper way of driving, and was clueless how did Meru appointed such Chauffeur for airport pickup drop without understanding the timing importance, Meru is not responding correctly for the complaint launched and to compensate atleast Rs.5000 against the loss of Rs.8050 i faced. Kindly request you to take action against Meru and provide justice for my complaint. Regards, Mahesh