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Meru Cabs — the dishonest cab driver

We booked meru cab from santacruz airport (T2 terminal) to thane majiwada on 22nd november at 17 hours.
It was taxi number : mh 03 f 9945, receipt no mm417f19c0, driver name: mohd tarik, sub mobile :[protected].
During booking at airport it was told us to pay rs. 700/-. After entering at our complex, we paid rs. 700/- as per the advise. The driver with full of "gutka" in his mouth showed us his mobile where it was mentioned rs.808/- and he was insisting to pay that amount.
We were strict to our point that we would only listen the advise of the meru cab who instructed us to pay only rs.700/- although it was a higher amount. (By autorickshaw, it comes around rs.280/- to 310/-)
At airport the driver asked us which route to follow to go to thane. As the shortest route, i told to go via seepz, powai iit and eeh. He told"there is very high traffic jam". I told him to go according to his own route as i knew that i need to pay maximum of rupees 700/- only.
He took the longer route via vakola, then again towards airport, kurla, ghatkopar and eeh. (It is the most popular route by the cab drivers from the airport to thane due to the longer route. The traffic jam is higher in this route too).
Hence his meter was charging higher and he was asking the higher amount. Ultimately i was strict to my points and paid him rs.700/- only.
This driver should be taught to be honest in this profession and the meru company must be strict to these rogue drivers that to pay according to the instructions. The drivers must not be taken on the longer routes to fool the passengers. Now a days, every day, every where, there is traffic jam.
Hope meru company will counsel this driver who is a well build body man

Complaint Status

[Nov 27, 2018] Meru Cabs customer support has been notified about the posted complaint.
Updated by Bibekananda Basu Dec 08, 2018
Then where is the reply? Have you counselled against the faulty and dishonest Cab driver? Or let the Driver take longer route giving the excuses of Traffic jam and charge higher than that of the specified fare.
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    128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064