[Resolved] Meru Cabs — Wallet money showing ZERO in mobile app | |
I am really really need your help.. SInce y'day evening I got frustrated by MERU cabs service..
I know that this mail is not your part but I am not getting any support from MERU team, so I came at your door as you are the major investor in MERU.. PLease kindly help me..
Y'day Jan 1st 2015 I have booked cab MERU Genie from wife's account which is she having 300 Rs amount in WALLET. But in chauffer's mobile it didn't show at all.. So I have paid through CASH (210 Rs) & actual bill you can see in below mail which I have written to feedback.. As soon as chaffer clicked on end Trip from Wallet also money has been deducted.. I have contacted MERY team immediately and they have told that they will look into it and get back me but no body has reached me till now..
Now again in the morning I have Filled wallet with 300 Rs but now in my MERU mobile app its showing ZERO Rs balance.. Even in my wife's account as well..
Please kindly go through below mail so you will get clear idea..
Till now nobody has contacted me through Call/SMS/Mail.. I am getting frustration and tense about Wallet money 300(mine) and 300(my wife's).. Please help me out..
My contact details:
Pundaleek B H
[protected]
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Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi Pundaleek, this is something we take seriously and quickly make the refund. To help trace your booking, plz share booking ID along with other details at [protected]@merucabs.com Assure you appropriate action would be taken.
Warm Regards,
Team Meru
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