[Resolved] Meru — Delay in providing CAB | |||
i booked a Meru Cab from Hyderabad Ref No. 26246782. I was travelling to station along with my Mother who is aged, 2 year daughter and my wife. I recieved an SMS with chauffer details and cab arrival time. There was no cab which arrived and i was told to wait for 45 minutes and there was no assistance or any kind of intention to help us. I want an appohlogy letter from MERU cabs or i am going to take this to customer care and spread about the pathetic customer service of MERU cab Meru should compensate for the mess, mental trauma and difficulty created for my family to reach station Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi Rajesh, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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