Mg University — btech degree certificate

I have applied for my btech certificate via fastrack. My friend along with whom i applied received his certificate last month. He is from trivandrum. I am from kottayam. Fastrack is aimed at delivering within 45 days. But it has been more than 3 months (Applied date:25/09/2018) and no more information about the delay. This is so annoying. I need sudden action.