Mg University — degree certificate did not come in mail

Address:

Priyadarshini hills, Kottayam, Kerala

I applied for individual degree marklist and paid the fee online i got one phone call asking my adress and said it will arrive in 2-3 days its been more than 20 days since i applied still havent received as usual no one is picking up calls and no reply to email... Very very professional it seems.. I waited at the university for an insane amount of time to actually pay the fee and fill the details and going back and forth from office to office without eating food or anything. They dont even care about the people coming in as if they are playing god!