Mg University — m. b. a degree (convocation) not received

I have enrolled for mgu m. B. A and have completed the course under enrollment no:mgu/111/sn1108006/326
Program:m. B. A
After completion i have applied for the degree certification on 31/01/2020 with all the relevant documents mentioned as well as a online payment of rs. 5000.00 in favour of mgu, but i have still no got any information regarding the same. No response regarding degree certificate and yet i have not received my certificate. Also, no one is receiving my phone calls since last couple of weeks and not replying to mail as well. I am doing a daily follow up with them but at times they do not answer my calls.
Highly unprofessional behaviour by keeping a student's career at stake and harassing. I am very depressed.
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MG University customer support has been notified about the posted complaint.
Verified Support
May 06, 2020
MG University Customer Care's response
Dear Nitin Runthala,

With reference to your complaint, you have applied for degree on 31st Jan 2020 and University will take 90 days to process the degree. As we process the degree from third party. Also, you are aware that after 22nd March 2020 University is closed due to lockdown.

We will issue your degree earliest after the lockdown.

Thank You
For More details:
M: [protected]
E: [protected]@mgu.edu.in
www.mgu.edu.in
Verified Support
May 06, 2020
MG University Customer Care's response
Dear Nitin Runthala,

With reference to your complaint, you have applied for degree on 31st Jan 2020 and University will take 90 days to process the degree. As we process the degree from third party. Also, you are aware that after 22nd March 2020 University is closed due to lockdown.

We will issue your degree earliest after the lockdown.

Thank You
For More details:
M: [protected]
E: [protected]@mgu.edu.in
www.mgu.edu.in
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ok thanks ...but please do fast, its urgent

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