[Resolved]  Mi India — refund not happened so far

Address:	560037
Website:	mi store app.

Hi mi team,

I booked redmi note 6 pro on 28-nov-2018 on exchange basis of my old redmi y1 mobile and paid 9049 amount after exchange discount order number: [protected]. The courier boy came on 30-nov-2018 to collect my old mobile and saw as it has few scratches and a small dent at bottom he rejected to take the old one. You verified all my device functionality on mi store app before giving exchange estimated amount. Why this guy rejected my old mobile?

After that mi refund game started. They don't want to refund my amount so playing games. Whenever i call customer care they say like wait for some more time. On 14th dec 2018 somebody called and told like your refund initiated have to wait for 8 to 10 working days. How much time should i wait for my amount to refund its been a month and still you guys asking me to wait.
My case numbers with you is woin[protected] & woin[protected]. I have written mail to your service.[protected]@xiaomi.com nobody replied for this. I had a chat on your facebook page also no reply. What value you are giving to customer.

I have attached the status of my order on different dates on my mi store app. Why you guys are so careless about customer concers. Its my hard earned money and you are keeping the money for no reason. I really pissed off with mi. My entire family uses mi phone but today i lost my impression on mi.

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Chat with customer care
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Is anyone available to chat?

Hello. Let us know your concern and we will help you further?
Woin[protected] can you please verify this ticket and let me know the status
I called many times to customer care and they are not helping
Anybody there?

We regret the inconvenience caused to you. Verified the details and see that the refund was initiated from our end on[protected] and it will take 8 to 10 business days to get the amount credited to your account. So, request you to please wait.
How many days i have to wait and recently i am seeing someother status on my mi store app. What does it mean?
The product dispatched to ekart logistics yesterday what does it mean
Are you there?

We request you to please wait as the refund is already been initiated.
Fri 17:03
Hi anybody there?
My complaint not yet resolved

We regret the inconvenience caused to you. Verified the details and see that the refund was initiated from our end on[protected] and it will take 8 to 10 business days to get the amount credited to your account. So, request you to please wait.
Today is 10th day boss not yet done and still you guys saying same thing wait for 10 days.
How many 10 days i should wait tell me?

We request you to please fill the required details in the below link and our team will get back to you at the earliest.
Link: http://in.miquery.ind.mi.com/
Mi query
In. Miquery. Ind. Mi.com
I raised query.

We request you to please wait and the team will get back to you at the earliest.

I am only calling nobody called me back so far after dec 14th 2018. I need a compensation also as fine because they should not do this to anybody in future.

Regards,
Srinivasu pemma.