Michelin India — Not responding on my complaint.

Address:

East Champaran, Bihar, 845401

I'm using a micromax phone called canvas 5 (e481).It suddenly surned off and not responding.ive complained on 22 jan 2016 at the online care at the number
[protected]. they regesterd my complain and told me they gave me my phone in 7 to 10 days.and till now its been almost one and half month.when ever i call them several members respond to my call and always gives me another wating time and all of them have the different info about my device.some says you have to wait, same says you have to complain to the local micromax service center.And now im relly sick of doing this.
I've purchase the phone on 12/10/2015. and my doc no is =*E[protected]*.