Micromax — A190 Canvas HD Plus Phone

Address:

New Delhi, Delhi

Hi Micromax, Please me informed that I had submitted my phone first time on 14 July 2015 in your service center. First Job Sheet No: N[protected]. Problem. Not charge in Switch on mode. we have received a call from Deepa from gurgoan that the part is not available and your phone would be replace. it was very bad experience for me about mixromax. customer care told me that your phone has been repair and they are returning my phone after 1 month. Once I have checked my phone the problem is not solve its still remain. i have submitted my phone again of 19 Aug 2015. Job sheet no: N[protected]. customer care told me that your phone has gone for replace on 20 Aug 2015 and it will take 20 days and i can't wait. i am waiting last 2 months. i am very frustrating from your service and wrong commitment. please solve my problem as soon as possible. Please be informed that I have received my phone today and message received from Micromax for repair not replace. Mail received from Neha from Micromax: " We would like to inform that replacement of same model A190 (without box & accessories) against your device is dispatched via DTDC courier services bearing docket no. V[protected]dispatch details will reflect on the website after 24-48 Hours)." you can check below trail mail. but the problem is still same my phone is not charging and i have again submitted the phone to service center 3rd time and register the complain MMX[protected]. i am not understating that how can you dispatch the phone to customer without solution. Again you are playing with customer feeling and do wrong commitment with customer and don't close below ticket and also don't close this job sheet no: N[protected] You force to customer to go customer court. We are facing very bad experience from Micromax and customer satisfactions is ZERO. I want my phone with 3 to 4 day either repair or replace but phone would be in right condition. iqbal [protected]