[Resolved]  Micromax Canvas Turbo A250 — Complaint against Micromax Turbo A250 "faulty handset sold to me"

Dear Sir/Madam, I had purchased Micromax Canvas Turbo A250 (IMEI No1# [protected], IMEI No # [protected]) on[protected] from Ezone, Metro Junction Mall Kalyan. After two days I found that the touchpad of the said handset is not working properly, So I showed it to the same outlet, where I have been informed, I will be getting replacement. handset. And I was Ok for it. But they told me that now they don't have same model in stock, so will arrange for it. Finally I got the replacement handset with (IMEI No 1# [protected] IMEI No 2# [protected]) on[protected] after 4 days. Since then the touchpad problem is regular. Finally I visited your service Centre in Dombivli East (Media Enterprises, Mob no- [protected]) on[protected] where I have been informed, I have to surrender handset which will go to company and touchpad will be replaced (not the handset) within 15 days. The Jobsheet no for the same is W[protected] and Request no is R1407FMH10761945. After 25 days, I got my handset. on[protected], but when I checked it, again the same problem was not resolved. And it was not working properly. When I showed the same to said service centre executive, he informed me again I have to surrender the handset, which will go for rectification and will take another 15 days. So again on 02-08-14, I handed over my handset to them. Jobsheet no is W[protected] and request no is R1408FMH11297722. I failed to understand, how the company can hand over the handset without correcting the error ? And most important, why the faulty handsets were kept to sell to the customers when it was not working properly ? In spite of paying Rs.16890/-, I have barely used this handset since the date I purchased.