Micromax — Damanged Handset

Address:

Bangalore, Karnataka

I did purchase Micromax Canvas Juice 2 (IMEI – [protected] / [protected]) on 16th August 2015 (Sunday) from Poorvika Mobiles, Mathikere branch Bangalore. The very next day the mobile was getting hanged / stucked and I took the handset to Poorvika Mobiles, they did factory reset and returned the handset back to me. I was stikk facing the same issue for next 3 days and then I took the handest to the nearest service station (Malleshwaram – Sri Sai Telecommunication) on Friday 21st August asking for replacement, they mentioned that their branch does not have the returns process and hence guided me to visit Chandra Layout Micromax Service Centre, I did visit Chandra layout on 22nd August (Saturday) but the service centre was closed and hence revisited the centre on 24th August (Monday) but the manager over their refused to replace the handset and did a software update and returned the handset back. The handset was still not working properly, the speaker of the mobile is completely not functional and I hence revisited the service centre in Malleshwaram, they confirmed that there is some montherboard issue and will take appox 1 month to get the mobile repaired. I am completely dis-satified with Mircomax service and would like to escalate this to the highest possible person. I would like a replacement or return my money, Job Sheet number is S[protected]