[Resolved]  Micromax — delay in returning the repair mobile phone

Address:	Lucknow, Uttar Pradesh, 226012
Website:	www.micromaxinfo.com

Hi,

I had purchased one mobile phone Micromax 4311, 11 months back which started hanging too much and touch got worst so submitted it at company service center "M/s Aks Care, B-1/ Cd-1/28 Lda Colony, Krishna Nagar, Kanpur Road, Lucknow, Lucknow, Uttar Pradesh.. [protected],[protected]" on 19th Jul'18 and was informed that I will get it back with in 10 days. Since then I spoke thrice on the above given service center number, 1st time was informed that will get till 7th Aug, 2nd time was informed that will get it till 12th Aug and 3rd time got a reply that will get it till 16th & 17th Aug'18.
Today I visited there and was surprised to listen that it will take more time because company is not giving the product which is to be used in my phone, IF I WISH I CAN TAKE BACK THE FAULTY PHONE as of now or need to wait more. Then I asked for the complaint number, an employee gave me another print out dated 26th Jul'18 then I asked that I had submitted the phone on 19th July'18, she replied it is the day when they raised complaint to the company i.e. after a week.
Compaint number which she gave me is - "N[protected]"
This is the service being given by such a vast company Micromax that they don't care about the customer services, they can't even imagine that it's becoming approx 1 month so how would I be managing my works without phone.
Company e-mail id: [protected]@micromaxinfo.com
Company toll free number:[protected]