Micromax — Duplicate Handset delivery

Address:

Jammu, Jammu and Kashmir

It is to bring to your kind attention that I had bought Micromax Canvas Fire 2 A104 model mobile from ebay.in on 1st April, 2015 & received the handset on 15th of April, 2015. On checking the handset, a problem was found in it. Mobile was not getting powered on after removing battery for inserting SIM. It would only get started after i plug in the charger & put it on charging mode. This was causing inconvenience, So i informed Ebay Customer Executive & and they reverted as the mobile is covered under manufacturer warranty, so get it repaired from service center or get DOA certificate. The DOA certificate was not given as a week has already passed in the process. So, mobile was given to Dutta Enterprises, Micromax Service center in Jammu for repair on 1st of May, 2015. They asked us to get back mobile after 15 days but the same was returned after 15 days & we were told to come back after another 15 days. Today, We got a call from service center and were told to take back the handset. On going there, the handset was found non-operational. And the owner started telling that you purchased it online, we don't provide warranty for online products. Also, he told us to take back the product as the product is duplicate. Please clarify after 28 days of receiving the product, you came to know that the product is duplicate. If so, please give me this in writing. Below PFA the the original bill of the product and receiving of the product from service center. The M-IMEI No of the product is [protected] Job Sheet No is N080099 CST No is [protected] S No is 1235 Resolve the issue at the earliest.