[Resolved]  Micromax — Faulty Product and Poor Customer Service

Address:

Hyderabad, Andhra Pradesh

Hi I bought Micromax Canvas Phone on 23rd May, 2014. From the day of buying the phone I am facing some or the other issue. When the shopkeeper opened the box, the screen guard was broken, on the spot i purchased the new screen guard. Next, the speaker was not working and I went to the Micromax service center in Hyderabad to get it repaired. There I had to wait for more than 2 hours to get it repaired in a hot office with faulty AC. I asked them to replace the set as it was only 15 days old but they refused to do so. Again, after a month the phone stopped working. The phone automatically restarts while on call. Also the side lock/unlock button is not working. When I again visited the service center in Delhi they said the seal is broken so they will charge me Rs 350. Now, it is not my problem that the service center guys in Hyderabad broke the seal. A general customer doesn't know that there is a seal which should be put back after service by the service center. Though Micromax has expanded the company, its customer service is pathetic. For a customer it is very difficult to spend every other weekend trying to get my phone repaired and spending hours at your worthless service centers. It is my fault that I paid for a micromax phone and now I have become a slave who has to visit the service centers every month. I plan to float out my reviews so that people are aware that Micromax sell faulty products and then don't replace/ replace it . Rajan +91-[protected]