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Micromax Informatics — Canvas Lapbook L1161

I bought my Lapbook via Amazon in November, 2016. The seller is Mega Computers (Tab Tree) located in Mathura Road, New Delhi. Within a month, its mousepad stopped working. I submitted my Lapbook in Customer Care M/S Shree Jee Communication in Meerut in December 2016. Mid-January 2016, the customer care in Meerut called us and tried to give us an old lapbook in lieu of my brand new one. My Lapbook's serial number is 3980A5892FFA75D. The substitution of a brand new lapbook with an old used one is highly unacceptable.
Now, there are two possible resolutions to this problem. One, replace my lapbook with a new one, or two, repair the technical difficulty with the mousepad in the lapbook that I purchased.
I require the lapbook as soon as possible for my projects in law school, and if immediate relief is not given, I will be forced to take action unappealing to both sides.
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Complaint Status


[Jan 26, 2017] Micromax Informatics customer support has been notified about the posted complaint.
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    Micromax Informatics
    Customer Care Service
    Customer satisfaction rating
    35%
    Complaints
    8448
    Pending
    0
    Resolved
    2658
    Micromax Informatics Phone
    +91 12 4481 1000 [Head Office]
    Micromax Informatics Address
    Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
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