Micromax Informatics — Company selling spurious, defective mobiles online, and not, changing no parts availability no service centre

Address:	New Delhi, Delhi, 110089
Website:	yuplaygod.com

Complaint is hereby lodged against micromax and one another company named yu yureka which is associated with micromax only who are selling defective mobile phone products through online stores and shops and on telling them about the problem they are giving excuses and not resolving the problem connected with it. I bought a new phone worth 10 thousand rupees just 3 days back and its display is not working properly and lines are coming in screen. So i called the customer service centre and told them to resolve the issue and shirked off by saying "jaha se liye hai vahi se sampark karo" this is a wrong attitude as i have made purchase of micromax phone and they are totally liable to change the device from whereever in india i have bought. They are not doing thorough quality checking and testing about a product and selling in the market through various online stores which takes a month to resolve the issue. This is a big fraud going on in the market about mobile phones where if the product is faulty, defective, spurious, second hand packed in new box or some issue then companies are not taking any responsibility and the customer is paying huge sums of money. Second hand mobiles are easily available for 1000 rupees. Why should i pay 10 thousand rupees for a brand new phone when it is faulty. It is the companies responsibility to check and inspect such costly products and then give full support. People like me can afford to pay 10 thousand rupees once in a life time. What makes these companies think "ek or kharid lega" "doosra kharid lai". This is their way of thinking now a days which is highly objectionable. It is a complete criminal offence going on regarding mobile phones now a days. If i buy anything like fridge, t. V. Cooler or anything worth 10 thousand i get full support, guarantee, warantee for 10 years and also help. We indians have the same psychology that if we buy a costly product then it must last for minimum 10 years. Then why not mobile phones. Why these mobile phone companies are not giving customer support, servicing, parts availability software solution. There is no law and order for these mobile companies. They are just looting the public in the name of mobile phones. They are fully responsible and liable for any quality defect in phone. Someone should take this matter and file petition in court and fight these companies selling fake products online and offline both. I have taken the pain in raising this issue and bring it publically through your website which is one of the best websites that takes action immediately in raising the issue. I am seeing your website from the past 5 years and raised many issues. They don't let check the product in shops also. The shopkeepers denies of opening the box which contains a 10 thousand -30 mobile phone which is a criminal offence. What is inside the box? God knows. These are only some issues. Then no availability of parts. No availability of trained technicians. What is going on? It seems a mafia has started about these mobile phones. There is no restriction regarding pricing also. One shopkeeper is selling the phone for 4000 rupees and the same phone is being sold for 10 thousand rupees in another shop. Such a big difference. Why? What is going on? I am completely against all these. Any mobile company regardless of purchase from any shop is liable to give customers full support in case the customer is not satisfied and have paid full amount for the new product. And if it is defective then immediately change it from any store showing the bill. That should be the correct procedure. I am fighting for my issue past 20 days for getting replacement of mobile and 20 days of my life is gone just for resolving a faulty purchase. Who is responsible for all this? Who will pay me the price of my 20 days? This is complete case of cheating, forgery, deceitful behavior, malpractice of trade, malefic intention. I lost my mobile, my money and my time. I did not get a brand new mobile without any defect for which i paid the price. And one thing more the more we are raising these issues the more they are doing it. They must be penalized heavily like in america does. Charge them with a million dollar harrasment case and then see their face. Who is responsible for these bad practices...?