Micromax Informatics — False statement by OM Sai Enterprise stating panel broken based on direction by Sr.Technician(called Manager) sitting in the service center.

Address:	Bangalore, Karnataka, 560086
Website:	False report by OM Sai Enterprise(Micromax TV Service Centre)

I have purchased the Micromax Smart TV online through Flipkart, Model No 42C0050UHD, SL no 0037B65024475B.

When I was watching TV, I found a star on the screen after 2 minutes found lines.

I raised the complaint with the help of your contact center, Service request number is KTR[protected], Technician visited the site at late night at 10:00 PM.

Technician is one of the dump guy he can’t take the decision, he told me that there is no physical damage / scratch on the screen I will send the photography to service manager… he will check and raise RMA based on photography.

he has taken the photography of the star and sent to the guy sitting in the service center. When u take star photography, photo was looks like star and rays.

Guy sitting at service center declared it is broken by looking at star and rays even he has not allowed technician to check.

I was able to hire that the guy sitting at service center forcing technician to tell customer it is Brocken and move from customer place.

Technician handover phone to me, one of the guy name Mr.Praven who has taken decision remotely was on call with me. Technician told me Praveen is service Manager. Praveen is rude and he don’t know how to speak to customer. He was acting like MD of the company. I told him that there is no sign of physical damage asked him to check with technician. He asked me where this TV purchased ? then I told him that this TV purchased online through Flipkart. He asked me to contact where I purchased TV.

I am confident that there is no damage to my TV since I was whiteness this star and lines started coming when I was watching TV.

I contacted your contact center every day, got response one of Sr. Engineer will call back… but there is no call from Sr. Engineer.

One fine day I got call from one of Sr. Engineer, he told me that he will arrange Technician from different center to overcome this challenge but ticket he has created again went to OM Sai Enterprises.

They have closed all the tickets without addressing, their aim was to achieve RMA target by making customer fool.

Ktr[protected]

Ktr[protected]

Ktr[protected]

Ktr[protected]

Ktr[protected]

This service center -OM Sai Enterprise irritated me like anything…. Even they don’t have skilled technicians, even in previous my complaint on remote issue, technician visited was unable to sync the remote with TV… he was recommending me to ship the TV to his service center… then he spoke to his Manager(May be same Praveen) and Sync the remote and TV.

Worst experience I had with your service center – OM Sai Enterprise Bangalore. I never spoke to the worst service Mangers like Praveen of OM Sai Enterprise. He was very rude and he feels his decision is final and customer can’t do anything.

I request your immediate intervention and support to resolve my TV issue and take action on the Service center who is making customer fool…

Let me know if you need any additional information.