[Resolved]  Micromax Informatics — Mobile Not Working - Micromax Canvas Express 2

Address:	New Delhi, Delhi, 110085
Website:	micromaxinfo.com

Hello,

I bought this phone E313, from Flipkart under exclusive sale. I raised the concern with them in the first week but they didnt returned it and asked to format the phone and use again. In the meantime I lost the 15 day return period and continued with the faulty phone.

I have already Registered this complaint with National Consumer Helpline with Complaint No. – 22684 on 9/12. But Micromax representatives closed the complaints on 9/14 with the comment -

"Dear Valued Customer, We request you to visit the service centre as your case is showing closed from our end. For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected] Thanks & Regards, MMX Support "

I already visited thier support center 4 times since March and this phone was with them for 4 months in 3 different service requests. But Micromax support is unable to resolve my concern in past few months. The screen is having a discoloration issue and battery discharges every 1-2 hours and phone shuts off without any warning throughout the day.

I also requested to extend the warranty as for the past 4 months this phone was laying with you in 3 submissions. But the Rep told me to scan the jobsheet and send them via email. But all these job sheets are gone bcos thier support takes it back when i return the phone. I cannot give them jobsheets and now warranty is about to close.


Purchase Date[protected]
Latest Job sheet No - N[protected]
Phone - Micromax Canvas Xpress 2

Thanks
Rajesh Kumar