Micromax Informatics — Poor Product quality & after sales service

Address:

Gurgaon, Haryana, 122011

Product: 40T2810FHD
Order ID OD[protected] Flipcart
Purchase date:[protected]

Complaint No.[protected],[protected],[protected],[protected]

Hi, I purchased 40 inch LED TV in Oct, 2014 and in Dec 2016, all of sudden it got faulty, display gone however sound is OK, called your customer care no. & your engineer came and asked to sent TV to service Centre and estimation for repair was told as around INR 8000. Later when service Center person (Unique Cool in Gurgaon) did not respond after multiple calls/follow-ups to pick it, I myself dropped my LED to their service center on 31st Dec, 2016.

Later, again, on multiple follow-ups, service Center person told me that TV panel got faulty & can not do any repair for same. Then I asked him to return my Product to my home address, he is always saying that it will get delivered in 1-2 days, however more than 1 month has been passed without any response.

Actually, when I bought this product, I though it is an Indian product and should be of better quality than other cheap products, however it totally disappointed me & it seems that you are not investing in their product's quality and even not bother about after sales service part.
Now, it is a total waste of our hard earned money.

Even after so many follow-up emails on my complaint, I never got any valuable response from Micormax customer care team, always got auto acknowledgement for mail & everytime prodiving me a new Job ID no without going through the matter content of the mail.

Considering same, I have lost all faith in Indian Brands in electronics field & have to go for some company's products.

Kindly look into the issue and help to get some positive response on my complaint.

Thanks,
Jitender Kumar
[protected]
C6A-29/ S.F., Ardee city, Sector 52, gurgaon