Micromax Informatics — Smart phone A255 DISPLAY PROBLEM

Address:

Bareilly, Uttar Pradesh, 243001

I have purchased Micromax Canvas Gorilla 13MP Camera Phone A255-White on 18/03/2016 from home shop 18. It has feature of Gorilla glass which is described in add as protected falling down and various intentional tricks to crack the screen to prove it gorilla screen, as I have purchased it on march and my screen is cracked on 27 october 16, when I went to service center there I met Mr Kuldeep nice personality and refused to take set as it is considered as damaged one and I need to pay all of its expenses as still y set is under warranty. Also when I asked for OK go ahead for paid service again refusal came as unavailavilty of part, AS I asked for replaced set during the period while you keep my set for servicing again a refusal came that they don’t have any set for period, and this is the big lost of mine as I was unable to use so much of costaly set during peak vacation time which comes once in year. Company like Micromax it was not expended to me that how they are dealing their post selling segment, I hope that something company do positive as earliest in this case, hope and waiting earliest positive response from your side so I can continue with my selfie without any more delay…
I have made complaint 31/10 /2016 till date rcvd one call from service center ms priyanka she refused for any of support and ask to go service center bareilly even specially I asked her to any of responsible member need to contact me, but no body contacted me till date, of your service center Mr. kuldeep refused to lock a call for this, asked 15 days time to resolve it, when I called him today first he asked for another 7 days after that He called me back and asked that part is not available when I ask ref ID of my request where he got this refusal he said that due credit limit company is not providing and ask me to go to purchase new phone and later he asked me to got to shajhanpur service center which is going to open soon in December . after purchasing this much amount ph the person is getting such re4sponses it is very much shameful I wnt quick solution on it is my ph is non working condition from 29 onwards….
Now yesterday 04/11/2016 got call from micromax mr hemant, he register the complaint and provide complaint ID MMX[protected]. BUT not get any response, he asked me to upload video but unable to make it, as so much of my work is hampering to not to use my phone as all data was in that so today again I went to shivi infotech service centre micromax and provided my phone today they accepted as without warranty and chargable as last when I asked them for warranty they didn’t accepted my phone but today they accepted as my phone is still under warranty. Because of my helpless position I have to accept with charges, but this absolutely against the company policy of company like micromax if some thing will not happen I will surely go to consumer court for this I have all the videos service centre and phone calls. So again requesting to do the needful as per customers policy.