Micromax Informatics — worst customer service

Address:	Thiruvananthapuram, Kerala, 695583
Website:	www.micromaxinfo.com/support-center

Hi team,

I was using a micromax dual 5 phone which i purchased from flipkart on
11th june-2017 for rs 24, 077.

On september 29th around 5:30 pm, while i was on a call the screen went blank. I rebooted the device several times but the screen didn't display anything. After couple of days i went to micromax service center in trivandrum, kerala to get my phone repaired. They confirmed that they don't service micromax dual 5 phone at their service center as being an elite handset. The people at the service center suggested me to take my phone to a service center in ernakulam, kerala as that's the only center where my phone can get repaired or they recommended me to call the micromax service center ([protected]). As ernakulam, kerala being far, i decided to callt the micromax customer care. Till today i have called more than 100 times and still there is no update. I have been always told to get a callback in 2 hours from their senior which almost i never recieved. Finally, i received a call from some technician raj, who took all my phone details and inforrmed that i will be getting a confirmation email, which i haven't received it yet. I am still calling customer care to get some details but still i am getting a response to get a callback within 2 hours which i haven't received it yet. This is the worst service i have experienced. I want my money back so that i could get a new phone as my work is getting hampered.

Handset details:

Micromax dual 5 (Champange, 128 gb)
Imei/serial no : [protected], [protected]
Contact number : [protected], [protected]