Micromax — Issue with loose connection of headset

Address:

Chennai, Tamil Nadu

My mother in law was using micromax A177 mobile for 6 to 8 months. Suddenly headset stopped working. We can listen music only thru speaker. We gave this to service centre at this location " 78/99, Annai Indira Nagar Main Road, Railway Station Service Road, Velachery, Chennai - 600042". They said it would take 20 days to get the replacement and we waited for 1 month. Then when we called and checked they said it would take another 1 onths becuase they found that mother board needs to be replaced. Then we waited fr 1 more month. Finally we were given with our mobile. Worsen part is after 2 months we have recivied mobile with the same problem. Was very frustrated and again took the mobile to the above service centre where they followed same procedure. Asked us to come after 1 week which was ridiculous. Then 2 days back we went to receive it. We were given with a new handset and we were told our mobile cant be used anymore and its totally damaged. We were not informed before that our handset will be sent back to HQ anf i wont get it back . Finally after 4 months we received the alternate moblile which is not even powering ON. I dont know what customer service micromax is providing. Then we had no other option other than visit the service center again though we don't like it. Today they again followed same procedure and asked us to come after 2 days. I want to escalate this issue seriously. Is there anyone who has same kind of issues with these customer care