Micromax Led Tv — C.No. AN[protected] Inch Led tv - Faulty Product and No propoer response of CC

Address:

Hyderabad, Andhra Pradesh

Compliant: 1. 20th Aug 2015 onwards I can view black line on the panel. So I have raised a call on 24th Aug 2015 with compliant ID: AN[protected] 2. 25th Aug 2015 a technician came and taken the photo & picture of the TV. His name is Srikanth mobile number : [protected] 3. Srikanth asked me to mail the invoice to Vijay (Service centre) at Hyderabad at Hyderabad.[protected]@gmail.com, Vijay mobile number is [protected] 4. I was informed my LED will be replaced, I have not received any communication in this regard 5. Whenever I call the Support call centre, very politely they say you problem will be resolved. 6. When spoke to support call centre supervisor Anil Kumar, he informed the letter is at H.O and re-placement may take 30 days. Please wait. Next stage: Comptel is no more the service centre at Hyderabad CMR is the new service centre : 5. Another Compliant ID is created AN[protected] on 11 Sep 2015 without my consent 6. 11 Sep 2015 RAJENDER REDDY mobile [protected] visited my home and said it is damage and I will not be given any replacement. With all truthfulness I explained there is no physical damage, It is product damage. 7. Rajender Reddy sent a report to CC stating it is TFT damage. 8. Rajender reddy said he is not supposed to share the observation report with client only oral information will be given, I explained him that his report is wrong, but seem to be adamant. 9. When I call the Customer care they informed that Panel damage is reported. My Concern: Why another complaint ID is created without my consent I want to challenge the report made by Rajender reddy Moreover I am losing trust on Micromax