Micromax — Micromax A117 Magnus Job Sheet No-W[protected]

Address:

Jaipur, Rajasthan

On 27/08/2014, I have given my mobile Handset (Model : Micromax Canvas Magnus A117, Model Code- SERMOB0340) in working condition to Micromax Authorized Service centre M/s. Tirupati Infotech (Jaipur) at G-72, B Block, Ganpati Plaza, Near Pizza Hut, M.I, Road Jaipur-302015, within its warranty period. After initial checking they inform me that my phone has heating problem and he Change the mobilephone Motherboard in 15 Days. According to their commitment I handed over my phone to them in good faith that I will get it within 15 days. But after the expiry of stipulated period they neither give any information about my phone nor they declare any specific date of delivery. In last 10 days I have visited 6 times to their office and requested them to return back my phone under any condition whether it is repaired or not, but unfortunately they failed to convince me with their un professional and use less attitude.That due to their negligence I have been suffering since 25 days and it is very painful for me as I don't know when I will get my phone. At this moment I am hopeless and cant decide whether I purchase a new smart phone or wait for an unlimited period. That due to their poor Service and inefficient staff I have been suffering an irreparable loss and injury, which they cant compensate. Under the circumstance I hereby request you to kindly accept my complaint and take appropriate action immediately.