[Resolved] Micromax — Micromax canvas 2 dead (not booting) after software update done by authorised service center - customer care not providing help to resolve it.

Rajendra Tavhare

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411014

I have micromax canvas 2, when i started to experiencing some problem in my handset i went to the service center and they tried to update my phone os to latest one to resolve the problem.in this process my handset got dead by service center only and now they are saying since my handset out warranty thay can not help me to resolve it. So i called customer care they also not providing solution even they hang my phone twice and didn't take my complaint.

I[censored]pdating phone officially in authorised cervice center cause such issues then why micromax release official update?
Why should consumer suffer without their faults.

I am expecting some convenient solution from mucromax.

Model no: micromax canvas 2 (A120)
Purchase date: 07/09/2014
My phone number: [protected] / [protected].

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May 9, 2017

Complaint marked as Resolved

Micromax Informatics customer support has been notified about the posted complaint.

Aug 16, 2016

Updated by Rajendra Tavhare After posting this i got one spam call from [protected] this number. Person on phone saying we are refunding for your loss we are providing one vocher. But for redeem this voucher you should have at least 10000rs in your account.

Aug 16, 2016

Updated by Rajendra Tavhare He said : AXISRFC4912300 this is your voucher please aware of such spam number ([protected])

Verified Support

Aug 22, 2016

Micromax Informatics Customer Care's response Hi,

Sorry to hear about your experience. Please share your concern at http://micare.micromaxinfo.com.

Regards,
Team Micromax

Aug 27, 2016

Updated by Rajendra Tavhare As per company suggestion we posted our queries on Micromax forum. After that we got call from customer care of Micromax and they asked me for job sheet number but I realised I don't have job sheet as service centre not provided me. so I went to the service centre and ask them for job sheet but they refuse to give me job sheet by saying "we are providing job sheet only if your phone is submitted for 2 to 3 days".
So I register complaint regarding this to the customer care service.
Complaint number: MMX[protected]
Service Center: Micromax check point, viman nagar, pune