Micromax — Micromax Canvas Juice :: Waiting for a month to get my phone back | |||
Dear Reader, I bought a micromax juice mobile handset on 15th Apr 2014. I experienced problem of bad quality sound and touch screen sensitivity in June and took it to service center M/S Sun Infosolutions (17 Ganesh Chandra Avenue, Kolkata - 700013) on 18th June 2014. Somebody from there called me later on the same day that it will take 20-25 days to get rectified as there is some issue with the board. Fair enough. I have followed up once on 10th July, they asked to call on 14th July. I called on 17th July now they are asking to call after 21st July saying the phone is sent to Delhi and the board is not yet available. For more than a month now I am not with my handset. If mircromax is doing so well in Mobile handset industry, then why cant they resolve an issue in one month ! Isnt it strange ???????? Your turn around time for this issue is 30 days now. And that too for a part which is very integral for a phone. Is it the after sales service that micromax users deserve? Have I made a wrong decision to buy your product? I want to appeal to the highest authority of Micromax. Can I get a help please??? 30 days isnt a pretty long time? The job sheet no i received is - E[protected]. Will my set be replaced with a new one??? I cant use my set for 30 days and I have paid for it. If the same happens to any of your personal product what would be your reaction ???? Dear Micromax, please be professional and make your service vendors professional too. If you cant resolve the issue, kindly provide me with the contact details of the highest authority of your organization so that as a victim I can share the ground realities. NOW CAN I EXPECT SOME KIND OF RELIEF FROM THIS AGONY AND GET MY PHONE ASAP ? I want a wise Micromax professional should read this post, realize the problem and provide me with a solution. Was this information helpful? | |||
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Micromax Informatics customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I hope they do it really fast. Or else I have to knock the door of their higher authority to show them what they promise and what they actually deliver. Now only a good service or a replacement of my set with a brand new set can only make me a promoter of brand Micromax. Otherwise one more detractor will get added among the list of Micromax users.
Reply
Hi,
Sorry to hear about your experience. Please write to us at micromaxmobile.[protected]@gmail.com with following details:
1. Contact Number
2. Your Location
3. Service center address
4. Device Model
We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.
Do include the complaint link in order to speed up the process.
Regards,
Team Micromax
Sorry to hear about your experience. Please write to us at micromaxmobile.[protected]@gmail.com with following details:
1. Contact Number
2. Your Location
3. Service center address
4. Device Model
We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.
Do include the complaint link in order to speed up the process.
Regards,
Team Micromax
It is now rectified. Please look after your service centers. So that henceforth no customer faces this kind of hassle.
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