[Resolved]  Micromax — Micromax funbook-p 255 submitted to M/S Sigma Telelink pending for repair for the last 5 months-reg

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New Delhi, Delhi

I have purchased one Micomax ( p 255)fun book on 16.10.2013 . It was having a problem in charging ( Not getting charged at all)though the charger was alright and blurred camera pictures with spreaded pixels. The hand set was submitted to your customer service centre M/S Sigma Telelink, 139 A, 2nd floor, front portion, Arjun Nagar Kotla Mubarakpur, New Delhi-110003 first on 15.07.2014 . The same was received back after one month on 19.08.2014 . But the problem was not resolved and persist in the same condition. With no other option the same was again submitted to same service centre on 23.08.2014 for the same problem. Then after a gap of almost one month the funbook was received back in the morning of 25.09.2014. But since the problem was still not resolved and so finally the funbook was again submitted on the same day itself in the afternoon i.e., 25.09.2014 vide Invoice no. N[protected] ( IMEI/ESN NO. 2500890E04cc48A)in the name of Sh.Arjun Singh ( my friend)to the same service centre. After a gap of 20 days when I went to the Service centre to enquire about the status of my funbook, I was shocked to hear that the service centre has been closed down with no whereabouts of the staff. Then I called up in the customer care centre and they advised me to visit their Lajpat Nagar Service centre and report this matter. I went their alongwith the copy of above mentioned Invoice letter. But there they inform me that the M/S Sigma Service centre is again opened so you takeup this matter there only. Sir, I again went there on 11.11.2014 and was assured that my problem (funbook) will be resolved (repaired) within 15 days time. Ever since than ( first on 15.07.2014 then 23.08.2014 and finally on 25.09.2014) no body is entertaining me and the funbook is still with the service centre. The only answer I am getting from them is that your funbook is sent to the company for repair and the same will be handed over as and when received. The head of this service centre, Mr.Faizaan, Mobile no. [protected] has now started disconnecting my phone calls and not talking to me even. My funbook was under warranty since than I submitted it to Service centre. The period of my warranty during this problematic period ( 15.07.2014 to till now)should also be extended . Sir, I am realy helpless and fed up with all theseissues/matters. I am a B.P. patient and regular on B.P medicines. Sir, the above problem is giving me a lot of mental and emotional stress, which can lead to depression, anxiety and other medical issues. I sincerely seek your intervention to resolve this matter at the earliest. Sanjiv Kohli (Gazatted Officer) Central Govt. of India Resi:- H.NO.40-C, Pocket-F, GTB Enclave, Delhi-110093, INDIA mob: [protected] email: kohli.[protected]@rediffmail.com