Micromax Mobiles — Mobile pending in repair for long time | |||||
I had given my Micromax Nitro A311 for repair at Vashi telecom on[protected], for which the reference number is:*W[protected]*. Many times I have contacted the service center but they keep on delaying the delivery of repaired mobile by giving different excuses every time. Their last excuse was that "my mobile is under L4 service and pending for replacement". But still they haven't confirmed either the replacement model or the delivery date. Its been a month and half and still I am inquiring about my mobile. Sometimes I feel I have made a wrong decision by purchasing micromax set, because this is second time I am facing the same issue in only one year of purchase. Was this information helpful? | |||||
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Micromax Informatics customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
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+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
Dear Customer Care Executive,
I would like to bring your kind notice, that I have purchase Micromax Canvas Spark Q380 vide Invoice No. S2CBCE/1516/31987 Dated 06.05.15 through Snapdeal Sales.
Just after using of two months, the phone started problems i.e. hanged & touch screen non-functional problem. But since November 2015, it creates more problem even after factory reset it works few days then same problem exists as earlier. The matter brought to the customer department, but there is no customer service at all by Micromax. On my phone inquiry about service center address, the customer care team messaging Govindpuri address, on my visits to Govindpuri it is found that there is no customer care office. Any how finally I delivered at M/S. Perfect Solutions at Kalkaji. It indicates huge harrasment by Micromax to their esteemed customer.
Now M/S. Perfect Solutions, authorised service center of Micromax demanding Rs.1800/- for replace of touch screen vide their Job sheet No. N[protected] dt. 19.12.15 though this mobile purchased on assurance of ONE YEAR BRAND MANUFACTURING WARRANTY. Kindly do the needful as a long term customer gesture.
I would like to highlight here that on my recommendations, more than five mobiles delivered at DMRC Ltd., Metro Bhawan, Barakhamba Road, New Delhi-110001 to my friends/officials.
You are requested to kindly do the needful to reverse the charges immediately.
Thanking You,
Bijay Kumar Palai
[protected]
C.C. TO : 1. CUSTOMER HEAD SNAPDEAL & MICROMAX
2. INFINITY ENTERPRISES-BIJ-VOI, BS-199, 4TH FLOOR,
SHALIMAR BAGH, NEW DELHI.
3. M/S. PERFECT SOLUTIONS