[Resolved] Micromax — My handset is neither repaired nor changed yet

roshan1921

from Delhi, Delhi

Address:

Ranchi, Jharkhand

Dear Sir/Madam,

I am very sorry to inform you that yesterday i visited to service centre (CARE ZONE, PARAS COMPLEX, LALPUR, RANCHI, JHARKHAND) and Mr Nafees (Mb No. [protected]) is a person there said me that your handset is not repaired but our company has given you a NEW HANDSET without backcover of white in colour. And that new handset is also not working properly eg.

1. REAR CAMERA is not opening/working
2. Hanging Problem

Then, after some examination by the service in-charge there told me to talk to Delhi person because your new handset is also have some problem, and they again took the handset with them only.

So, Sir/Madam is this the service of micromax that NEW HANDSET is also of facing problem.

It is 2 & 1/2 months passed and my handset is neither repaired nor changed yet.

Best Wishes

Roshan
[protected]

+2 photos

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Complaint marked as Resolved

MICROMAX gives me a new handset having IMEI No. 911343502964986 & 911343503315485 after a long time of about 3 and 1/2 months approx. In future i pray from god don't break, damage, destruct, harm, hurt or injury my handset because MICROMAX service is very poor. I suffered from very poor service of MICROMAX about 3 and 1/2 months. Regards Roshan

Micromax Informatics customer support has been notified about the posted complaint.

Jul 28, 2014

Updated by roshan1921 Till date there is no positive response from my service centre incharge Mr Nafees at Care Zone, Paras Comples, Lalpur, Ranchi, Jharkhand

Regards

Roshan
[protected]

Aug 10, 2014

Updated by roshan1921 Dear Sir/Madam, This is to inform you that my complaint on www.consumercomplaint.in you had suggested me to provide you information regarding the service along with my name and contact number, service centre address and device model etc. I am providing the details as you required below:-1. My Contact Number :- [protected]. My Location :- Ranchi, Jharkhand, India3. Service Center Address :- CARE ZONE, 1st Floor, PARAS COMPLEX, LALPUR, RANCHI. (Service Incharge Mb:-[protected])4. My Device Model :- MICROMAX A114 mobile phone. (Only 29 days old)Sir/Madam, please look into the matter seriously because i had visited the service center several times from 3 months and contacted the senior personal of micromax like Mr Santosh on his mobile number-[protected] and Mr Patnayak Sir on his mobile number-[protected]. But all my efforts are become effortless. So, i come to consumer complaint for resloving my matter.Sir/Madam apart from this any type of information regarding the issue you can feel free to contact me via email of contact me on my mobile number [protected].Please treat it as urgent. An early action in this regard is highly solicited. A line of confirmation is awaited.RegardsRoshanMb:- [protected]

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Comments

roshan1921

from Delhi, Delhi

I will never suggest anyone t buy MICROMAX gadgets because of its bad service.

Micromax Informatics Customer Care

from Delhi, Delhi

Verified Support

Hi,

Sorry to hear about your experience. Please write to us at micromaxmobile.[protected]@gmail.com with following details:

1. Contact Number
2. Your Location
3. Service center address
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

roshan1921

from Delhi, Delhi

please check email i have sent the details on email as required by you.

regards

Roshan
[protected]