Micromax — Poor services in Micromax Service Centre Smart Solutions, Plamoodu, Trivandrum

Address:

Thiruvananthapuram, Kerala

Sir, My name Priyanka PS, working as Asst Engineer in Kerala State Electricity Board Ltd In Kerala and I brought Micromax canvas 4, A210 last year (DEC 2013). it was working till last month eventhough it gets stuck at times ( September 2014) .Now the power button is not working and am not able to switch on the phone. The mobile was given in the Micromax Service Centre Smart Solutions, Plamoodu, Trivandrum and they gave us a job sheet dated 25.09.2014 with the number S[protected] . The complaint was registered with the name ANAND PREM (my husband). They told me it will take around 15 days for rectifying the complaint which is reasonable. But now its almost more than a month and they are not giving the mobile . When we asked for the mobile they were not even able to track the mobile. It seems the mobile is missing & they cant find the mobile. Every time we ask for the mobile they keep on telling us to come next week which is really absurd. I have already made a huge mistake in buying this set which was costly and gets stuck all the time. Please don't make me regret for giving the phone in your service centre. All I want is I need the mobile back . I don't want it get repaired. Try to give it back as soon as possible. At least I can give the cell to some unauthorised service centre who actually knows how to deal with the customers. Last time when we went to the service centre they took our job sheet and then they gave us some one else job sheet by mistake. If we had not noticed it, then we will have to suffer for the irresponsible act of your service centre staffs. Please do the need full. I actually don't believe that submitting a complaint at this forum is going to do any help for me. But still am just trying. I would sincerely appreciate for an early response.. just give the set back Thank You