[Resolved]  Micromax — SERVICE AND MAINTENANCE

Address:

Mumbai City, Maharashtra

SERVICE & MAINTAINCE Dear Sir, I Mr. Pankaj Updhyay given my mobile for servicing and changing the screen touch of my mobile (the problem was the mobile phone Bluetooth and WiFi was not running) so i given this mobile on 19.08.2014 for servicing to Micro max Service center i.e M/s V Care Telecom Services, Acknowledgment no: W[protected] while giving the Acknowledgment no they told me the mobile servicing will done within 15 days i.e 14.09.2014 as per their commitment, so i visited the center on 14.09.14 they told that the spares parts are not available, so again i visited the center after a week again i got the same reply that they still unable to resolve problem due to the unavailability of the spare parts. so again next week i visited the center i got the same reply so i email to superfonevcare.[protected]@gmail.com & [protected]@micromaxinfo.com the issue they reply me, We are really apologize for the Inconvenience caused to you due to delay in services.As you had submitted the handset and for the same, we have raised the complaint and forwarded it to our escalation team.We will do the needful as soon as possible and provide you the best solutions shortly.Your complaint number is MMX[protected]. this activity was done thrice but i got the same reply that they are trying to solve this problem and toll customer care [protected] which couldn't connected due to network issue from their side, and when i used to call the service center (M/S V Care Telecom services) they used to hang up my call and sometimes they would never answer my call. I requestyou to kindly help me for the issue this is very frustrating for a working common man, I have to take leaves from my office to visit the v care center, Kindly take some action for this unprofessional peoples. and government asking to buy Indian electrical products as Indian products this why common people hesitate to buy Indian electronic products due to inappropriate services.