Micromax — Very low quality products.. Micromax... Canvas A210

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Chennai, Tamil Nadu

Micromax products Hi-end and low-end. All of them are sub standard cheap products and they have nothing called customer care...try calling them for proof..write any stupidity you want to their service help desk and there will standard format as response after two days...Micromax is product is cheating Indian consumer's with their worst cheap product and service. Please read the mails below for proof. Dear Micromax team, Thanks for your quick and macro run response emails. This question of integrity of the service centre(Mobi Vision) not my mobile. I heard from a source that in automobile service centre the service centre has an incentive in selling parts and the service centre also order for new part for customer with warranty and sell the customer parts and the order service part under warranty for a price and use a moderately used up part for the customer which is similar case at your service centre(Mobi Vision). May be my cover was an accident but the above mentioned could have happened. I’m 100% sure the screen and the aluminum band is not of my mobile but an older mobile .. now I have a old mobile with brand new back cover and battery( since those are the parts I retained with myself). The store manger(Mobi Vision) had told me that the centre is covered by CC camera surveillance which you could use to justify your case. I have no interest in losing the parts of my mobile again by giving the mobile again for service at the same service centre (Mobi Vision), since it has happened once and now that the store manager is copied in all these mails, since I have no qualms in disclosing what I felt about the service centre(Mobi Vision). None the less I should also assure the fact that all of the executive and technical personals are well behaved except one gentle man who sport a power spectacles at the reception desk which can be overlooked( it’s man). The reason for not giving my mobile again are as listed below 1. The integrity of the service centre- Mobi Vision. 2. The mobile part replacement again could take another 50 days. 3. The mobile would be tampered by the Mobi Vision since their integrity is questioned. 4. I can’t further age my mobile by having older parts in my mobile. 5. The key Issue which the mobile came for GPS still have not been fixed. 6. We are definitely feel that Mobi Vision may not be a choice of service to fix this problem unless there is clarity on integrity and competence . This experience has only left with sour feeling of buying few mobile which is not worth the money spent and hope my experience would save many from venturing to buy such cheap product except for college kids. Micromax is definitely not professional mobile devoid of crashes and if so not supported by good service. From: service superfone [mailto:service.[protected]@micromaxinfo.com] Sent: Saturday, April 26, 2014 5:21 PM To: Subject: RE: Unhappy with A210 Dear Valued Customer, Thank you for your Email, we would like to inform you that you need to check with the service centre regarding the same and request you to submit the handset again in service centre for repair and share the scan copy of new job sheet for further assistance . For service centre details request you to log on to - www.micromaxinfo.com/support . For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected] You can locate your nearest service center by sending message to ASC<SPACE>City Pin code to [protected] (*Charges Apply) Assuring you with best of our services and we value your association with us. Thanks & Regards, MMX .SUPPORT Sent: Saturday, April 26, 2014 10:17 AM To: 'Superfone' Cc: [protected]@micromaxinfo.com; mobivision.[protected]@gmail.com; [protected]@tn.nic.in; [protected]@nic.in Subject: RE: Unhappy with A210 Dear Micromax team, I received my A210 micromax canvas mobile after service on 25th April at 1900hrs, given for service at Mobi Vision for the below listed problem and the Job sheet is attached as well. I have been visiting your micromax service centre from 17th of March. The mobile has come back to me with the same problems of GPS not working and old and damaged panel with the home and return key invisible instead of my brand new panel. The GPS problem still is not fixed after 40+ days of follow up and waste of my time and my mobile was barely used and the store people had informed me no Physical damage. There was no scratch on the cover and aluminum rim. But the screen looks to be scratched and aluminum rim looks worn out( as if it’s been used over a year ). The store member admitted that theses thing happen in factory and the store manager said he could replace it if he wishes to, but can’t do it as I been visiting their office often to get my mobile in time( 20 days as committed) I feel the mobile was not sent for service instead my panel was lost or given/ sold to customer accidently and my panel was replaced with fairly old cover ( so they had to wait to get a similar looking cover)and I was told that I can take the mobile the way it is or it would remain in the service store otherwise, which gave me no option but sign the work order and take the mobile as I struggled though getting the mobile after 40+ days which I barely used. I know there is no responsible personnel at Micromax who can handle this and the cheapness in price and quality of service and quality of product is a testament to this. From: Sent: Tuesday, April 15, 2014 11:32 AM To: 'Superfone' Cc: '[protected]@micromaxinfo.com' Subject: RE: Unhappy with A210 Dear Team, My mobile has been with you for the last 25 days now and no one is responding . I visited the store as well and they say they are helpless since the mobile is at service centre in Bangalore!!! What kind of service is this. From: Sent: Friday, April 04, 2014 4:40 PM To: 'Superfone' Subject: RE: Unhappy with A210 Please keep writing the same thing it helps me each time you do it …your brand value falls on the net. From: Superfone [mailto:service.[protected]@micromaxinfo.com] Sent: Friday, April 04, 2014 4:31 PM To: Subject: RE: Unhappy with A210 Dear Valued Customer, Thank you for your Email, we would like to inform you that your case is under process. We are sorry for inconvenience. For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected] You can locate your nearest service center by sending message to ASC<SPACE>City Pin code to [protected] (*Charges Apply) Assuring you with best of our services and we value your association with us. Thanks & Regards, 'MMX SUPPORT' From: Sent: Friday, April 04, 2014 3:07 PM To: 'Superfone' Subject: RE: Unhappy with A210 This the same copy of the earlier mail…. But not has happened till now!!! The escalation was done last week…. What is the outcome of the escalation . From: Superfone [mailto:service.[protected]@micromaxinfo.com] Sent: Friday, April 04, 2014 2:57 PM To: ' Subject: RE: Unhappy with A210 Dear Valued Customer, Thank you for your Email, we would like to inform you that we have already escalated your complaint to concerned department on priority basis so request you to co operate with us. For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected] You can locate your nearest service center by sending message to ASC<SPACE>City Pin code to [protected] (*Charges Apply) Assuring you with best of our services and we value your association with us. Thanks & Regards, 'MMX SUPPORT' From: Sent: Friday, April 04, 2014 1:31 PM To: 'Superfone' Cc: [protected]@micromaxinfo.com Subject: RE: Unhappy with A210 It is definitely worse customer service I have ever got for any product I have got in my 41 years of life. Absolutely no response from customer care expect for automated mail or formats copied and pasted….. I don’t know if there is anyone responsible to answer the query. From: Superfone [mailto:service.[protected]@micromaxinfo.com] Sent: Friday, March 28, 2014 5:09 PM To: Subject: RE: Unhappy with A210 Dear Valued Customer, Thank you for your Email, we would like to apologize for the inconvenience caused to you and we are escalating your details to the escalation team and they will revert to you as soon aspossible. For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected] You can locate your nearest service center by sending message to ASC<SPACE>City Pin code to [protected] (*Charges Apply) Assuring you with best of our services and we value your association with us. Thanks & Regards, 'MMX SUPPORT' From: Sent: Friday, March 28, 2014 4:05 PM To: 'service superfone' Cc: [protected]@micromaxinfo.com Subject: RE: Unhappy with A210 Any update when it will reach me!! Stuck without a phone!!! From: service superfone [mailto:service.[protected]@micromaxinfo.com] Sent: Wednesday, March 26, 2014 5:27 PM To: Subject: RE: Unhappy with A210 Dear Valued Customer, Thank you for your Email, we would like to apologize for the inconvenience caused to you, due to the delay in servicing on your product . Our team is already working on the same, so request you to kindly cooperate with us in this matter and you will be receiving resolution soon . Your complaint number is MMX[protected] For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected] You can locate your nearest service center by sending message to ASC<SPACE>City Pin code to [protected] (*Charges Apply) Assuring you with best of our services and we value your association with us. Thanks & Regards, MMX .SUPPORT From: Sent: Wednesday, March 26, 2014 12:53 PM To: 'service superfone' Cc: [protected]@micromaxinfo.com Subject: RE: Unhappy with A210 Dear Team, I don’t think you have read my mail and you have just pasted a standard response mail. None the less I’m attaching the scan copy of the Job sheet. This is the second job sheet the old one was retrieved by your team. But I have visited your service centre at least 6-7 times to get an resolution. This mail is only further fueling my current frustration. The metal flip cover which comes with this mobile only scratch the glass instead of protecting it, this is apart from the problems which I have mentioned below and mobile has come for service now. Hope this Job sheet may expedite the process, instead of waiting for 20 to 25 days which is the time they have given. From: service superfone [mailto:service.[protected]@micromaxinfo.com] Sent: Tuesday, March 25, 2014 11:18 AM To: ' Subject: RE: Unhappy with A210 Dear Valued Customer, Thank you for your Email, we would like to apologize for the inconvenience caused to you and request to resubmit your product at service center and share scan copy of your job sheet for further assistance. For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number: [protected] You can locate your nearest service center by sending message to ASC<SPACE>City Pin code to [protected] (*Charges Apply) Assuring you with best of our services and we value your association with us. Thanks & Regards, MMX-SUPPORT From: Sent: Monday, March 24, 2014 10:33 AM To: [protected]@micromaxinfo.com Subject: Unhappy with A210 Dear Team, I got a Micromax Canvas 4 A210 on[protected] bearing IMEI no [protected]. The phone was working fine till 17 march and suddenly stopped working and would switch on at all. I had visited MOBI VISION, Old No: 61, New No: 149, Kodambakkam Hgh Road, T Nagar, Chennai - 600017 They informed me it is switch problem and need software update. I had informed that The GPS does not work from the time I got it. They mentioned that it can be rectified and this problem is there in all smart phones from Micromax I received the mobile back from the service centre with a paper warped on it saying QC test fail!!! When I enquired about that they quickly retrieved the wrapped sheet which they accidently gave me. I checked the mobile, the SIM slot 1 and GPS was not working. They said they need to update software again and made me wait. I had entered your service centre on 21st March at about 1030hrs and was there till 1600hrs. They Informed me they have changed the on/off switch And fixed all software issues. Initially seemed that they had fixed all the problem, but later found that the on /off switch is super sensitive and the mobile automatically restarts every five minute causing intense problem for me. I was very happy initially when I brought this phone and recommended lot of my friends to buy this, I have also encouraged lot o my sales team to buy Micromax now become a laughing stock. I will be visiting your service centre today for one more time then my experience will be shared on the internet. My contact are pretty well spread. Request you help me out before I take such a decision.